Help

Yes, once, free, from your dashboard or the link in your confirmation, up to 24 hours before. If your interviewer moves it, you can move it again.

You can cancel up to 24 hours before for a 100% refund. Within 24 hours of the session, there is no refund. Refunds go to the card you paid with, usually within 5 to 10 working days.

You get a full refund and first pick of a new time. Write to us if that happens and we will sort it the same day.

The session counts as taken and there is no refund.

Here on The Schema, in your browser. The Join button is on your booking page from 30 minutes before the start: nothing to install, and a camera and microphone check first.

Whatever the real panel would see: your portfolio or application, a quiet room and a working camera. Your interviewer reads the notes you left at booking beforehand.

In the call: your interviewer gives it at the end, against the real marking. If they send written notes afterwards as well, they land in your account and your inbox.

No. An account is made when you book. You can set a password, or sign in with a code sent to your email, or with Google.

NHS doctors on the GMC register who have been through the interview they run. Each profile shows when the register check was done.

Use Report a problem on your booking or in your emails: it opens an email to hello@theschema.co.uk with the session's reference in it, and a person replies. Or use Message us, below.

Yes, from your booking, for a delay, a change or a question before the day. Keep it there: we can't protect you if you arrange things elsewhere. The Schema can read these messages to keep everyone safe.